Effective Date: January 2025

At Tamam, your satisfaction is our priority. We strive to deliver excellent service across all our platforms, including food and grocery delivery, e-commerce, pharmacy, and parcel services. If something doesn’t meet your expectations, we’re here to help.

🛒 1. General Refund Eligibility

You may be eligible for a refund in the following situations:

• You did not receive your order

• You received the wrong item(s)

• Your item arrived damaged or unusable

• Your parcel delivery was not fulfilled as agreed

• A technical or billing error occurred during payment

Each refund request is reviewed on a case-by-case basis to ensure fair outcomes for all parties.

🥗 2. Food & Grocery Orders

Due to the perishable nature of food items, returns are not accepted. However, you may be eligible for a refund or store credit if:

• Your delivery was significantly delayed

• Items arrived spoiled, damaged, or missing

• You were charged for items you did not receive

To request a refund, contact us within 24 hours of delivery with:

• Order number

• Photos (if applicable)

• Description of the issue

📦 3. E-Commerce Products

If you ordered a non-perishable product:

• You have 7 days from delivery to request a return or refund

• The product must be unused, in its original packaging, and accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

💊 4. Pharmacy Orders

For safety and regulatory reasons, pharmaceutical items cannot be returned or refunded, except where:

• The product is damaged or defective upon arrival

• You received the wrong prescription/order

Please report such issues within 24 hours of delivery.

🚚 5. Parcel & Courier Services

Refunds are available if:

• A parcel is not delivered within the promised time frame

• The parcel is lost or significantly damaged in transit

Claims must be submitted within 48 hours of the delivery deadline.

💳 6. How Refunds Are Processed

• Refunds will be made to the original payment method

• Please allow 5–10 business days for the refund to appear

• In some cases, you may receive store credit instead, depending on the nature of the issue

📩 7. Contact Us

To request a refund or resolve an issue, contact our customer support team:

📧 Email: hello@tamam.krd

📞 Phone: +964 750 381 7513

💬 Live Chat: Available via the Tamam app or website

⚖️ 8. Governing Law

This policy is governed by the laws of England and Wales.