❌ Tamam Cancellation Policy

Effective Date: January 2025

At Tamam, we understand that plans change. Our cancellation policy is designed to be fair and flexible while ensuring smooth operations for our customers and partners.

🛒 1. Food & Grocery Orders

Due to the time-sensitive and perishable nature of grocery items:

• Orders can only be cancelled within 10 minutes of placing them.

• After this window, your order may already be in progress and cancellation is no longer guaranteed.

• If the order has already been dispatched, it cannot be cancelled.

To request cancellation quickly, please use:

• Tamam App/Website: “Cancel Order” button (if available)

• Live Chat/Call: Contact our support team immediately

📦 2. E-Commerce Orders

For physical goods (non-perishable):

• You may cancel your order any time before it is marked as “Shipped”.

• If your order has already shipped, you will need to wait for it to arrive and then request a return (see Refund Policy).

Cancellations can be made via your Tamam account dashboard or by contacting customer support.

💊 3. Pharmacy Orders

For safety and regulatory reasons:

• Prescriptions and medicines cannot be cancelled once the order is confirmed.

• If you believe there was an error in your pharmacy order, contact us immediately for review.

🚚 4. Parcel & Courier Services

• You may cancel a parcel pickup or delivery up to 30 minutes before the scheduled collection time.

• Cancellations made after this time may result in a partial or no refund, depending on dispatch status.

💳 5. Refunds for Cancelled Orders

• If your order qualifies for cancellation, you will receive a full refund to your original payment method.

• Refunds typically process within 5–10 business days.

📩 6. How to Cancel

To cancel an order, use one of the following:

📱 Tamam App/Website – View your order and click “Cancel” (if still eligible)

📧 Email – hello@tamam.krd

📞 Phone – +964 750 381 7513

💬 Live Chat – Available through the app or website

⚖️ 7. Governing Law

This cancellation policy is governed by the laws of England and Wales, and Kurdistan.